Privacy Policy

Freequency Music Limited ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit freequency-music.co.uk.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Freequency Music Limited is a company registered in England and Wales. For privacy-related queries, please contact us at: [email protected].

2. Information We Collect

We may collect and process the following personal data:

• Contact information — your name and email address when you submit an enquiry via our contact form.
• Communication content — the content of messages you send to us.
• Usage data — information about how you use our website, including pages visited and time spent, collected via cookies (with your consent).
• Technical data — IP address, browser type, device information, and operating system.

3. How We Use Your Information

We use the data we collect to:

• Respond to your enquiries and provide customer support.
• Improve our website and user experience.
• Analyse usage patterns to understand how visitors interact with our site.
• Comply with legal obligations.

We do not sell your personal data. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent — where you have given clear consent (e.g., accepting cookies).
• Legitimate interests — where processing is necessary for our legitimate business purposes and does not override your rights.
• Contract — where processing is necessary to fulfil a contract with you or to take steps prior to entering a contract.
• Legal obligation — where we are required to process data to comply with the law.

5. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device. We use:

• Essential cookies — required for the website to function. These cannot be disabled.
• Analytics cookies — help us understand how visitors use our site (only with your consent).

You can manage cookie preferences using the banner displayed when you first visit our site. You may also change your browser settings to refuse cookies.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact enquiry data is retained for up to 12 months unless a longer period is required.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of your personal data ("right to be forgotten").
• Restrict or object to processing.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent at any time, where processing is based on consent.

To exercise your rights, contact us at [email protected]. We will respond within one month.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. Our website is served over HTTPS.

9. Third-Party Services

Our website may use third-party services (such as analytics providers). These providers have their own privacy policies. We only work with providers who comply with applicable data protection law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

11. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk.

12. Contact

For any privacy-related questions or to exercise your rights, please contact:
Freequency Music Limited
Email: [email protected]